This website is a technology platform specializing in graphic design services, primarily offering digital services and functional support related to visual design. This refund policy governs the handling of refunds for payments made while using the platform; all refund requests are subject to the terms and procedures outlined herein. Users should fully understand the service descriptions and scope of use prior to making a payment; completing a payment constitutes confirmation of the service details and applicable rules.

The graphic design services provided by the platform are classified as digital content services; once the system begins processing or the service enters the execution phase, the service is deemed to have effectively commenced. Consequently, fees associated with the portion of the service already processed are non-refundable. Users may submit refund requests for service fees where processing has not yet begun or execution has not yet started; the platform will review and process such requests based on the specific circumstances.

Refund requests must be submitted via the platform’s designated channels and include necessary payment-related information—such as order details or other verification data—to enable accurate identification and processing. The platform may be unable to process requests if the submitted information is incomplete or if payment records cannot be verified. All requests are subject to a standardized review process and are evaluated based on service status, usage history, and system processing records.

During the review, the platform verifies whether the service has been used, whether processing has commenced, and whether actual system execution records exist. Only requests meeting the refund criteria will be approved; requests that do not meet these criteria will be rejected. To ensure the integrity and consistency of the service workflow, the platform does not issue refunds for services that have already been completed.

Refunds will be processed within a reasonable timeframe following the receipt of a valid request. The actual duration may vary depending on request volume, system processing status, and the review workflow. Refund amounts will be returned to the user’s account via the original payment method or another designated channel. The platform strives to maintain a stable and transparent refund process to keep users informed of the status of their requests.

In exceptional cases—such as duplicate charges caused by system errors or a failure to provide the corresponding service—the platform will verify the actual records and process the relevant refund requests to ensure transaction consistency and fairness. Users must ensure that the information provided in their refund requests is truthful and accurate to avoid hindering the review process or causing delays. This refund policy applies to all payments related to graphic design services and is subject to appropriate adjustments and updates based on the platform’s operations to ensure alignment between the rules and the services actually provided. Continued use of the platform’s services constitutes acknowledgment and acceptance of the entire refund policy.